Welcome to XeniQ

Terms & Conditions

This section of the website contains important information and we ask you to read this section carefully before using our website and making a purchase.

XeniQ is the registered trading name of Caretraide Services Pty Ltd. This site is owned and operated by Caretraide Services Pty Ltd ABN 88 601 695 701. All correspondence to Caretraide Services Pty Ltd should be addressed to 43 Boundary Road, North Epping, NSW 2121, Australia.

The purpose of this site is to provide you with the best available products and information, 24 hours a day, 7 days a week. We want to make sure you have a safe and enjoyable experience when visiting our site.  The terms below have been written so you understand our obligations to you, and your obligations to us.

In the following paragraphs, Caretraide Services is referred to as "XeniQ", "we", "us" and "our". The following conditions and any other directions or rules of use on this site are referred to as the "Terms".

By using this website and/or creating an account with us, you agree to be bound by these Terms. These Terms constitute the entire agreement between XeniQ and you. We reserve the right to add to, delete or change the Terms at any time by posting changes online. By continuing to use this site, you are deemed to have accepted any changes that have been made to these Terms. Be aware that we will not notify you that changes have been made, other than updating these Terms. It is your responsibility to check the Terms from time to time.

All information on this website is provided by XeniQ on the basis that all persons accessing this website undertake the responsibility for assessing the accuracy of its content and that they rely on it entirely at their own risk.

All information and contents supplied on this website, medical or otherwise, have no warranty. Information of this website is of general nature only, and is not intended to diagnose, treat, cure or prevent any disease. Nothing on this website constitutes medical advice. Professional advice should always be sought in relation to any disease, illness, injury, infection or any other medical condition you may suffer.

You should always seek medical advice from a qualified health practitioner and read all the information provided by the manufacturer of a product (including product label and warnings) before using any product bought on this site. In particular, you should consult with your healthcare professional for side effects and interactions between any medication that you are currently taking and nutritional supplements. You should also consult with a qualified health professional if you suffer from any medical condition before using products from this site.

The mention of specific products or services on this website does not constitute or imply a recommendation or endorsement by XeniQ unless it is specifically stated.

All prices are in Australian dollars and all payments are processed in Australian dollars. All prices are inclusive of GST.

XeniQ reserves the right to limit the amount of products purchased by you at its sole discretion.


General disclaimers

XeniQ makes no claim or representation as to the accuracy of the content contained on this website. XeniQ does not accept liability to any person for the information or advice provided on this website. XeniQ does not accept any liability for loss or damages incurred by any person as a result of reliance upon the content of this website, or any products or services referred to on this site.


Warranty Disclaimer

The materials on this website are provided "as is", with all faults, and without warranties of any kind either express or implied to the fullest extent permissible pursuant to applicable law. XeniQ specifically disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

You assume total responsibility and risk for your use of this site, site-related services, and hyperlinked websites. No oral or written information or advice given by XeniQ, its suppliers, its agents, or its authorized representatives shall create a warranty or in any way increase the scope of this warranty.

XeniQ is not liable to you or any other party for any loss or damage, including direct, consequential, incidental or indirect loss or damage including loss of profit (whether direct, consequential, incidental or indirect) resulting from a breach of these terms and conditions by XeniQ or the negligence of XeniQ or its representatives.



You indemnify us, our affiliates and our respective employees, agents, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by us ("Our Loss") as a direct or indirect consequence of you (or, where applicable, any other person using your username and password) using this site.

Without limiting the preceding paragraph, you indemnify us for any of Our Loss incurred by virtue of any breaches of third parties' intellectual property rights as a direct or indirect consequence of you (or, where applicable, any other person using your username and password) using this site.



This website may provide links to other websites that are not owned or controlled by XeniQ. We are not responsible for the contents and privacy practices of other websites. Links to other websites do not constitute or imply endorsement by XeniQ of those sites, the information they contain, or any products or services they describe.


Access, correction, and data integrity

Although we attempt to ensure the integrity and accurateness of the website, we make no guarantees as to its correctness or accuracy. It is possible that the website could include typographical errors, inaccuracies, or other errors, and that unauthorised additions, deletions, and alterations could be made to the website by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected.


Shipping & Delivery

We will always take every practical effort to ensure delivery in a timely and efficient manner. All information provided on the Shipping & Delivery page/s constitutes part of these terms.


Trademarks and Intellectual Property

No trademark of ours (whether registered or otherwise) may be used without our prior, specific, written permission.

Our product names and images on this site may be trademarks or registered trademarks of ours, our affiliates or third parties (including advertisers, sponsors and customers). The use or misuse of these trademarks, except as expressly authorised, is prohibited.

The use by us of a third party trademark on this site is not intended to indicate any association with, or endorsement by XeniQ, of that trademark.


We own and/or control, and reserve, all rights

Unless otherwise indicated, all rights (including copyright) in the content and compilation of the web pages and online images (including text, graphics, logos, button icons, video images, audio clips and software) comprising the site are owned or controlled, and are reserved, by us.


Lawful and authorised use only

You must use this site only for lawful purposes and for the purposes explicitly outlined and authorised in this site (including in these Terms).

If any part of this site requires you to provide a username and password in order to access or otherwise use any part of this site, you must keep that username and password confidential and not provide them to anyone other than us.

XeniQ authorises you to print, copy, reproduce and download materials on this website, subject to the material being used exclusively for personal use, and the material not being modified in any manner. No part of this site may be reproduced without the written permission of XeniQ.

Printing, copying, downloading, reproduction or distribution of material from this website for commercial use is expressly prohibited without XeniQ's prior written consent. Hyper linking and in particular but without limitation deep linking is expressly prohibited without XeniQ 's prior written consent, such consent is at the sole discretion of XeniQ.

You must not, without our prior written permission, exploit any of our site materials for commercial purposes. Otherwise you are not authorised, without our prior written permission and the permission of any other relevant rights holder, to copy, broadcast, reproduce, republish, store (in any medium), transmit, broadcast, distribute, show or play in public, adapt or change in any way, the content of, or create a derivative work from, these web pages for any other purpose. This prohibition does not extend to materials on this site which are expressed to be freely available for re-use or replication, subject to any conditions we specify.



By using this website you agree to these terms and conditions of use and our privacy policy. This agreement is effective from your first use of this website until terminated by you or XeniQ. You may only terminate this agreement by unsubscribing to all services provided by XeniQ on this website and destroying all materials obtained from this website, all related documentation and all copies and installations thereof, whether made under the terms of this agreement or not. This agreement will terminate immediately, with notice from XeniQ if, in XeniQ 's sole discretion, you fail to comply with any term or provision of these terms and conditions. Upon termination, you must destroy all materials obtained from this website and unsubscribe to all services provided by XeniQ on this website.


Applicable law

This site (excluding any linked, third party sites) is controlled by us from Australia. Any disputes must be determined by the courts having jurisdiction in New South Wales, Australia in accordance with laws in force in New South Wales. You irrevocably and unconditionally submit to this jurisdiction.


Unenforceable Terms

If any provision of the Terms is found by a court to be invalid or unenforceable, the invalidity or unenforceability will not affect the remaining Terms.


Site or content may be unlawful outside Australia

This site has been designed to comply with all laws and regulations in Australia. However, we make no warranty that the site, its contents and products comply with the laws of any country outside of Australia. If you chose to access this site from outside of Australia, you accept responsibility for ensuring or confirming compliance with all laws that apply to you, and are solely liable for any loss suffered by either you or XeniQ.


Your responsibilities under laws affecting you

You are responsible for ensuring that your use of this site is lawful, does not infringe any third party's rights and does not breach any standards, content requirements or codes promulgated by any relevant authority (including relevant Internet Industry Codes of Practice).


No offers where illegality arises

Nothing on this site constitutes an offer to provide goods or services in any jurisdiction if to do so would contravene the laws of that jurisdiction.