Welcome to XeniQ

Shipping, Delivery & Returns

Your order will be dispatched within 24 hours. We use Australia Post to deliver our products. Shipping times are estimated at between 1 and 5 business days, depending on your location.

Not all products might be available in stock at the time of ordering. If this is the case, we will contact you to let you know. For this reason, you might receive your order in two or more parcels. This does not however impact the shipping fee, which will remain the same.

For all deliveries in Australia, we charge a flat fee of $10 for all orders under $175. There is no shipping fee for all orders above $175. This is calculated after all discounts or coupons have been applied.

For international orders, the shipping fee will be calculated at checkout.

Please select your product(s) carefully, we do not give refunds if you simply change your mind or order the wrong products. 

In case we sent the incorrect product or the product is faulty, we will be responsible for all shipping fees and will send you either the correct product or exchange your product.

In any case, please contact us as soon as possible if you need to return a product.