FAQs

Practitioner only products are premium quality products with higher potency or efficacy than regular over-the-counter products. Practitioner only products are made with the highest quality ingredients. Practitioner only products in Australia can only be dispensed by healthcare professionals, usually a doctor, nutritionist, naturopath or pharmacist.
These products are governed by the Therapeutic Goods Act 1989 and the Therapeutic Goods Regulations 1990.
The Therapeutics Goods Administration (or TGA in short), the Australian governing body, is believed to be the most stringent regulator in the world.
The TGA requires a consultation with a registered healthcare practitioner before the patients are able to purchase the products.

All transactions are processed in Australian dollars.

We accept most major credit cards including Mastercard, Visa and American Express. You can also pay using your Paypal account.
If you have a voucher, make sure you enter your coupon or discount code when checking out.

All transactions are encrypted therefore ensuring the highest level of security. For additional security, we do not see nor store your credit card details on our website.

We will dispatch your order as soon as possible after we receive your order. If an item is out of stock and is not available from the manufacturer we will contact you via email. For more information, please refer to our shipping policy.

We use Australia Post for all international orders. The cost of shipping is calculated at checkout. Please refer to our shipping policy for more details.

Unfortunately, products cannot be returned if you change your mind, therefore please choose carefully before placing an order. In the unlikely event we sent you the wrong product, please contact us as soon as possible.

Please contact us using the “Contact Us” button at the top of the page. Alternatively, you can contact Ann on 0413 926 915 during business hours.